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Returns and Exchanges

All returns and exchanges are free.

Due to Brexit, we can't accept returns from the UK anymore.

We provide easy returns and exchanges for EU orders placed within 30 days of online purchase.
When returning, please ensure that tags are still intact and that the items are unworn, unwashed, undamaged, and undeniably still beautiful, so that we can give you a full refund for the product.
(Our returns team doesn’t want to find any surprise ham sandwiches left in any bags!)

It's that easy:
  1. Copy the sample return form and send it to us by e-mail to eu@cotopaxi.com, or use our chat tool in the bottom right corner, or just give us a call +49 2405 6008111 
  2. You will receive a return label by e-mail within one working day
  3. Fill in the return note enclosed with the delivery
  4. Send the goods you wish to return to us and the completed return note in a box suitable for shipping. We recommend that you reuse the shipping material in which we sent you your order
  5. Stick the return label, which you received from us by e-mail, on the package
  6. Hand over the parcel to the parcel service. Check on the return label which Parcel service provider accepts your parcel

 

Sample return form:

– Hereby I/we (Name) revoke the contract concluded by me/us (order number).

– Name of consumer(s)
– Address of the consumer(s)
– Order number of the consumer(s)
– Date